Our Services
We offer bespoke shipping solutions designed specifically for online retailers, home and abroad, understanding their unique challenges. Our services encompass secure packaging, expedited delivery options, Customs clearance, and real-time tracking, all tailored to enhance the online shopping experience of your customers and drive the success of your digital storefront. At KokoMG Logistics, we proudly stand head and shoulders above our competitors offering similar logistics services.
Our Services
Warehousing
Warehousing solution is one of the most vital part of the KokoMG Logistics services. We have a designated warehouse located in the major cities across the countries we operate. The warehouse, apart from providing a storage location for products, it also helps eliminate the time and cost that shipping to or within Nigeria and Ghana (per client order) would incur. The warehouse offers the advantage of shipping in bulk to cater for quite a large number of orders. Other services in the warehouse includes; Documentation (Delivery notes, receipts), entry and visual checks, inventory management etc.
Customer Service
Communication is key in logistics The leads generated from your end are being transferred to the call center agents who are equipped with savvy and detailed product knowledge. Processes in the call center includes order confirmation, confirm date, time and location of delivery of orders to clients, transfer orders to delivery agents, follow-up on orders to ensure delivery and reschedule orders to customers preferred day or time.
Sometimes customers need to additionally find out more information about the product effectiveness, usage, status of their order, resolve complaints about undelivered shipments, Product Reorder or any other situations. In that case, they can contact our customer support, where we will help them with their request .
Customer Service
Communication is key in logistics The leads generated from your end are being transferred to the call center agents who are equipped with savvy and detailed product knowledge. Processes in the call center includes order confirmation, confirm date, time and location of delivery of orders to clients, transfer orders to delivery agents, follow-up on orders to ensure delivery and reschedule orders to customers preferred day or time.
Sometimes customers need to additionally find out more information about the product effectiveness, usage, status of their order, resolve complaints about undelivered shipments, Product Reorder or any other situations. In that case, they can contact our customer support, where we will help them with their request .
Same Day Delivery (SDD)
Our main difference from traditional courier companies lies in our local fulfillment approach. Instead of centralising operations in the capital, we have local fulfillment centers in every city. This unique strategy enables us to offer same-day delivery services in every city, no matter their location in the country. By decentralizing our operations, we reduce transit times significantly, ensuring faster and more efficient delivery services that adapt to the local dynamics of each region.
Pay on Delivery Scheme
Cash on Delivery (COD) is a complex service in Africa, and not many companies can provide it reliably. Over the years “pay on delivery” option has proven to be a competitive advantage. However, our vast experience working with COD in different African countries allows us to offer this service with confidence and reliability. Our COD solutions provide convenience for your customers and build trust, as they pay for their goods upon receipt.
Pay on Delivery Scheme
Cash on Delivery (COD) is a complex service in Africa, and not many companies can provide it reliably. Over the years “pay on delivery” option has proven to be a competitive advantage. However, our vast experience working with COD in different African countries allows us to offer this service with confidence and reliability. Our COD solutions provide convenience for your customers and build trust, as they pay for their goods upon receipt.
Packaging
Packaging is a very efficient sales tool, and to this effect, KokoMG Logistics provides her clients (optional) with retail-ready packaging ranging from envelopes, boxes and paper bags. The preparation of orders and the correct packaging of items ensures that the products get to and from their destination safely resulting in customer satisfaction thus yielding increased sales for your business.
Rigorous Quality Assurance
Our internal quality assurance department plays a pivotal role in maintaining our service standards. Regular audits and performance evaluations help us identify areas for improvement, ensuring that we consistently deliver on our promise of quality and reliability. We double-check orders at every stage of delivery, ensuring maximum efficiency. Even in the event of a cancellation, we proactively engage with customers to salvage potential lost opportunities.
Rigorous Quality Assurance
Our internal quality assurance department plays a pivotal role in maintaining our service standards. Regular audits and performance evaluations help us identify areas for improvement, ensuring that we consistently deliver on our promise of quality and reliability. We double-check orders at every stage of delivery, ensuring maximum efficiency. Even in the event of a cancellation, we proactively engage with customers to salvage potential lost opportunities.